When you place an order,please choose a shipping method .If you want to ship via Express ,please pay for the extra shipping fee.We will send the items within 3 days once you payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries,which may affect how quickly your product is inspected.Please note that buyers are responsible for all addtional customs fee,brokerage fees,duties, and taxes for importation into your country.These additional fees many be collected at thime of delivery.
We will not refund shipping charge for refused shipments.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
We do our best to serve our customers the best that we can.
We will refund if you return the items within 20 days of your receipt of the item for any reason.However,the buyer should make sure that the items returned are in their original conditions.If the items are damaged or lost when they are returned,the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund.The buyer should try to file a claim.
The buyer will be responsible for the shipping fees to return the items.
Differences in color may be caused by some other reasons such as color reflection in the monitor,lighting,background ect;
However, if you believe that the item received is in wrong color,please contact us to see if a return or refund is possible.
Your satisfaction and positive feedback is very important to us.Please leave positive feedback and 5 stars if you are satisfided with our items and services.
If you have any problems with your items or services,please feel free to contact us first before you leave negative feedback.We will do our best to solve any problems and provide you with the best customer services.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Beau Jewels (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.beaujewels.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.